Shipping & Returns
Our employees are taking every precaution when handling orders with utmost safety in mind. Under most circumstances orders will be shipped within 1-3 business days, but there may be delays of up to 3-5 days while we comply with Federal and State COVID-19 restrictions. Please note keep this in mind this additional handling time when choosing expedited shipping options such as UPS 2nd Day Air as we are unable to issue refunds for delays due to COVID.
Thank you for visiting Ultra PRO Entertainment. The following summarizes our shipping policy:
- All orders with merchandise valued over USD $50.00 and under 50lbs. in aggregate with shipping destination within the continental 48 U.S. states are eligible for free shipping. This excludes Alaska, Hawaii and U.S. territories such as Puerto Rico and Guam..
- Shipping rates for all other orders are displayed at check out.
- Please allow for one to three (3) business days, starting from the day after the order was made based on Eastern Standard Time, for the order to be prepared and shipped.
- Additionally, please note while we do our best to ship orders as fast as possible, expedited services such as UPS 2nd Day Air, does not factor in the handling times mentioned above.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
- Please also note that larger orders may take additional handling time.
- In addition we would like to inform all customers that that USPS Priority Mail is NOT a guaranteed shipping service and as such as we are unable to issue refunds due to shipments not arriving within the estimated delivery date.
- We do not ship on Saturdays, Sundays, and any holidays observed by our shipping warehouse including:
- Presidents' Day Monday, Feb 21, 2022
- Memorial Day Monday, May 30, 2022
- Independence Day Monday, July 4, 2022
- Labor Day Monday, September 5, 2022
- Thanksgiving Day Thursday, November 24, 2022
- Day after Thanksgiving Friday, November 25, 2022
- Monday after Christmas, December 26, 2022
- New Year's Eve Saturday, December 31, 2022
- New Year's Day Sunday, January 1, 2023
Shipment to P.O. boxes or APO/FPO addresses:
- We offer shipping to addresses within the U.S. Territories and APO/FPO/DPO addresses
Customs, duties and taxes:
- We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Overall Return Guidelines
Contact firstname.lastname@example.org with any questions regarding returns and refunds.
To qualify for a return of merchandise with refund, you must follow the return guidelines set forth in this document and request a return within 30 days from the invoice date for this policy to apply. For a return to be accepted, all of the following must be included:
- Return Merchandise Authorization (RMA) number (instructions in procedure below)
- Products are in a new, UNOPENED, and re-sellable condition
- Products were purchased from shop.ultrapro.com within 30 days of the claim
NOTE: Products that are returned open, unsellable, or without an RMA are not accepted and will be sent back to the customer and a refund will not be provided.
Product Return Procedures
- Package the items either in the original shipping box, or a box best suited for the size/shape of the item
- To request an RMA number, click the grey "Help" icon in the bottom right corner of this screen
- Select "Help with My Order"
- Enter your name and email address associated with the order
- Choose "Return/Refund" on the dropdown titled "What can we help with?"
- Enter your Order ID if you have it (found of your order confirmation email)
- Confirm the items returned are UNOPENED and in their original packaging
- Add any additional details if needed
- Click Send!
- Please allow our customer service team 24-48 hours to provide the RMA and shipping instructions
Please allow five (5) business days for your return to process after being received. The refund for the items returned will be credited back to the original payment method.
The customer is solely responsible for the return shipping of items they wish to return. The return must be adequately packaged to protect against damage in transit. Please note that any damage caused by mishandling, improper installation or product defacement will result in your return being denied and the product being returned to you.
Ultra PRO Entertainment may assess a 15% restocking fee against the customer’s account or deduct the fee from the refund amount on all returns.
Ultra PRO Entertainment from time to time may offer free promotional items with their products. To receive a full refund on a purchase that includes promotional items, all items including the promotional gift must be returned. In cases where the promotional gift is not returned, the cost of any promotional items not returned will be deducted from the refund total.
Ultra PRO Entertainment may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore, do not have to be returned.
Purchases for gift cards are not eligible for return.
Special Order Products
Custom made products such as hot-stamped folders or engraved nameplates are not eligible for return.
Bitcoin Refund Policy
Please note, refunds CANNOT be made when paying with Cryptocurrency. All sales paid for with cryptocurrency will be considered final. In the unlikely event the product is not available or if there is problem with delivery, store credit will be issued in lieu of returned payment.
Ultra PRO Entertainment does not take title to returned items until the item arrives at the returns address destination. At our discretion, a refund may be issued without requiring a return. In this situation, Ultra PRO does not take title to the refunded item.
Original Shipping Charges
Your original shipping fees are non-refundable. Your original shipping charges are paid for the services provided by and to the original carrier, and will not be refunded to if your item is returned.
We do not cross-ship. Returns must be received, inspected and approved before we ship a replacement.
Refused shipments are treated as regular returns and may be subject to a non-refundable 15% restocking fee.
Nothing in this Return Policy limits your rights and remedies under any law.