Wholesale Terms

Terms and Conditions


  • Payment options are Credit Card Authorization form, Bank Wire (ACH) or NET 30. Terms are subject to UPI Finance approval.


  • Damages and Shortages must be reported within 5 days of receiving in order to receive replacement or refund.


  • This is a non-refundable purchase. Any return must be pre-approved by the Entertainment Division Director of Sales. A 15% restocking fee applies to all returns. Any returns to our warehouse without pre-approval will not receive credit


Retail Program for Direct, Wholesale Accounts

  • Free freight on $500 orders within the contiguous United States - Orders will ship on pallets (LTL) when possible.
  • Orders must be in case packs, and will be priced at a default rate of 50% off MSRP.
  • All orders below $500 will have freight prepaid and added to invoice.
  • All accounts have access to a Demo Program - A free demo copy of each core title (non-electronic) is available for the first purchase of a given base SKU per location. Request information about demo program when ordering.
  • Access to assets through Media Valet including Images, Videos, Social Media Banners.
  • Access to various promotional pricing and markdown opportunities throughout the year.
  • Ordering through our custom B2B ordering platform for ease of use. Submitting PO's via email, or filling out our standard order form is also available.

Requirements for New Customer Accounts

All new customers must complete the 'New Account' agreement, consisting of a few simple pieces of information:

  • A New Customer form is available online (corp.ultrapro.com/newcustomerapplication), or can be downloaded as a PDF for digital/paper completion.
  • For orders under $500, a Resale Certificate number is necessary.
  • For orders over $500, a copy of the retailer's Resale Certificate, or a completed Sales & Use Tax Form (Or exception form if not applicable).
  • Payment options are Credit Card Authorization form, Bank Wire (ACH) or NET 30. 

Complete Agreement

This Agreement constitutes the complete and exclusive expression of the Parties' agreement on the matters contained in this Agreement. All prior and contemporaneous negotiations and agreements between the Parties on the matter contained in this Agreement are expressly merged into and superseded by this Agreement. Notwithstanding the foregoing, by submitting a customer application or order via Ultra PRO Entertainment's wbsite, Distributor agrees to the terms set forth in this Agreement, the submission is binding, and such a submission constitutes Distributor's signature to all of the terms of this Agreement.