Refund Policy

Overall Return Guidelines

Contact with any questions regarding returns and refunds.

To qualify for a return of merchandise with refund, you must follow the return guidelines set forth in this document and request a return within 30 days from the invoice date for this policy to apply. For a return to be accepted, all of the following must be included:

  • Return Merchandise Authorization (RMA) number (instructions in procedure below)
  • Products are in a new, UNOPENED, and re-sellable condition
  • Products were purchased from within 30 days of the claim

NOTE: Products that are returned open, unsellable, or without an RMA are not accepted and will be sent back to the customer and a refund will not be provided.

Product Return Procedures

  1. Package the items either in the original shipping box, or a box best suited for the size/shape of the item 
  2. To request an RMA number, click the grey "Help" icon in the bottom right corner of this screen
  3. Select "Help with My Order"
  4. Enter your name and email address associated with the order
  5. Choose "Return/Refund" on the dropdown titled "What can we help with?"
  6. Enter your Order ID if you have it (found of your order confirmation email)
  7. Confirm the items returned are UNOPENED and in their original packaging
  8. Add any additional details if needed
  9. Click Send! 
  10. Please allow our customer service team 24-48 hours to provide the RMA and shipping instructions

Return Processing

Please allow five (5) business days for your return to process after being received. The refund for the items returned will be credited back to the original payment method. 

Return Shipping

The customer is solely responsible for the return shipping of items they wish to return. The return must be adequately packaged to protect against damage in transit. Please note that any damage caused by mishandling, improper installation or product defacement will result in your return being denied and the product being returned to you.

Restocking Fees

Ultra PRO Entertainment may assess a 15% restocking fee against the customer’s account or deduct the fee from the refund amount on all returns.

Promotional Items

Ultra PRO Entertainment from time to time may offer free promotional items with their products. To receive a full refund on a purchase that includes promotional items, all items including the promotional gift must be returned. In cases where the promotional gift is not returned, the cost of any promotional items not returned will be deducted from the refund total.

Ultra PRO Entertainment may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore, do not have to be returned.

Gift Cards 

Purchases for gift cards are not eligible for return.

Special Order Products

Custom made products such as hot-stamped folders or engraved nameplates are not eligible for return.

Bitcoin Refund Policy

Please note, refunds CANNOT be made when paying with Cryptocurrency. All sales paid for with cryptocurrency will be considered final. In the unlikely event the product is not available or if there is problem with delivery, store credit will be issued in lieu of returned payment.